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FAQ
Do I need an appointment?
Each pet is important and we like to ensure that each one is properly examined and treated. Therefore, we prefer consultations to be by appointment. Appointment times can usually be made at short notice and at a time to suit you.
What is the best way to bring my pet into the clinic?
To comply with Health & Safety regulations and to ensure the safety and comfort of other pets and their owners please ensure your pet is properly restrained. Dogs need to be on a lead and cats in a cage, box, or similar. These are available for purchase in the clinic if you do not own one.
Do you make house calls?
The clinic is the best place to have your pet examined because we have all the equipment, medicines, and experienced nurses on hand. Occasionally the need may arise for a house visit. If you live nearby, we can often oblige. There is an extra charge for this and we do need some flexibility with the time. Please contact the clinic on 07 5442604 for further details.
How do I pay?
Payment is required at the end of each visit. Please feel free to ask for an estimate of cost prior to work being undertaken. You can pay by cash, EFTPOS, and most major credit cards.
If payment is an issue then we are partnered with VetCare Finance who are able to offer financial assistance when you need it to cover your unexpected vet bills. They will help work out an affordable payment plan. For more information visit their website.
We are now able to offer Humm! A convenient way to pay, breaking payments down into weekly/fortnightly installments. If you would like to use Humm in clinic, please visit their website for approval before your appointment. Humm Little things: Lending criteria, fees, terms and conditions apply. See www.shophumm.com/NZ for full details.
Emergencies and Afterhours
A 24/7 emergency service is always available. If you are phoning outside normal clinic hours, just phone our normal number 07 544 2604. If a vet is at the clinic you will be advised as to the best course of action otherwise an answerphone service will direct your call to the duty vet.